Watches of America will gladly pay for free shipping for every order valued over $100 via DHL Express or Regular Post, depending on the order. For international orders, the costs are calculated at checkout.
However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by DHL or the post office. Order process time ranges from 0-3 days and delivery time can range from 1 to 6 days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available.
You will receive a shipping tracking number via email when your order is shipped from our warehouse.
- DHL shipments can be tracked here.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
Watches of America provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Watches of America to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Watches of America, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Watches of America will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Watches of America to make any necessary corrections. Product discrepancies not notified to Watches of America within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.
Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Watches of America reserves the right to replace the original packaging of products sold herein. Watches of America cannot guarantee a replacement of the manufacturer’s original packaging.